Questions?

Yes. We offer direct billing to many major extended health insurance providers whenever possible.

Coverage and eligibility vary depending on your insurance plan. If direct billing is available, we’ll do our best to submit your claim on your behalf to make the process as simple as possible.

We work with many major Canadian insurance providers.

Because coverage differs between plans—even within the same insurance company—we recommend checking your individual benefits before your appointment. If you’re unsure, our team is happy to help you understand your coverage.

If your insurance only covers part of your treatment, you’ll simply be responsible for paying the remaining balance.

We’ll always explain your fees clearly and provide any receipts needed for reimbursement.

Yes.

Payment is due at the time of your appointment unless other arrangements have been made.

If direct billing is available, you’ll only be responsible for any portion not covered by your insurance plan.

We accept major credit cards, debit cards, and other electronic payment methods.

Specific payment options may vary as our clinic opens.

In many cases, yes.

If your Health Spending Account covers physiotherapy services, we’ll provide an official receipt that you can submit for reimbursement according to your plan’s requirements.

Our physiotherapists assess and treat a wide range of conditions, including sports injuries, neck and back pain, joint pain, post-surgical rehabilitation, chronic pain, concussion, balance and mobility concerns, and women’s health conditions.

If you’re unsure whether physiotherapy is right for your situation, we’d be happy to help you decide.

Yes.

Physiotherapy isn’t only for recent injuries. Many people seek treatment for persistent or recurring pain that has been affecting their daily life for months or even years.

Our goal is to understand the factors contributing to your symptoms and develop a personalized treatment plan that helps you move with greater confidence and improve your quality of life.

Not at all.

While we enjoy helping active individuals and athletes return to the activities they love, we also work with people of all ages and activity levels. Whether you’re recovering from surgery, managing arthritis, experiencing workplace-related pain, or simply finding everyday activities more difficult, we’re here to help.

Your treatment plan is tailored to your individual needs and goals.

Depending on your assessment, treatment may include hands-on therapy, movement assessment, therapeutic exercise, education, rehabilitation, Clinical Pilates, strength and balance training, and guidance on managing your condition at home.

In most cases, yes.

Recovery doesn’t stop when your appointment ends. Your physiotherapist may recommend home exercises and practical strategies to help you continue making progress between visits. These exercises are selected specifically for your condition, goals, and lifestyle.

In some cases, yes.

Many musculoskeletal conditions improve with appropriate physiotherapy and exercise. While physiotherapy cannot replace surgery when surgery is medically necessary, it may help reduce pain, improve function, and in some situations delay or even avoid surgery. Your physiotherapist will discuss the most appropriate treatment options based on your individual condition.

Absolutely.

Healthy aging is an important part of our clinic’s mission. We help older adults improve strength, balance, mobility, confidence, and independence through personalized physiotherapy, rehabilitation exercise, and community movement programs such as Tea & Mobility.

Yes.

We welcome children and adolescents for appropriate physiotherapy services. Treatment is always tailored to the child’s age, stage of development, and individual needs, and parents or caregivers are encouraged to be involved throughout the rehabilitation process.

Rehab Pilates is a form of Clinical Pilates guided by a trained healthcare professional. Unlike fitness-focused Pilates classes, Rehab Pilates is tailored to your individual needs and is often used to support recovery from injury, surgery, persistent pain, pregnancy, or movement limitations.

Our goal is to help you improve strength, control, balance, and confidence in movement at a pace that’s right for you.

Not at all.

Many of our clients are completely new to Pilates. Your program is individualized and progresses at a pace that matches your experience, goals, and physical abilities.

Rehab Pilates is designed to support rehabilitation and improve movement quality rather than general fitness alone.

Sessions are individualized and may be integrated into your physiotherapy treatment plan. Your clinician carefully selects exercises based on your assessment, helping you build strength and confidence while working within your current abilities.

ehab Pilates may be appropriate for people recovering from injury or surgery, those experiencing persistent pain, older adults looking to improve balance and strength, women during pregnancy or postpartum, and anyone wanting to move with greater confidence under professional guidance.

If you’re unsure whether Rehab Pilates is right for you, we’d be happy to discuss your goals.

A rehabilitation gym is a supervised space where exercise becomes part of your treatment—not just your workout.

At Larch House, our rehabilitation gym allows your clinician to guide you through progressive strength, balance, mobility, and functional exercises that help bridge the gap between hands-on treatment and confidently returning to everyday life, work, or sport.

Our rehabilitation gym is designed to complement your care.

Some programs may require an initial assessment to ensure exercises are appropriate for your needs and goals. Depending on the program, supervised small-group classes or movement sessions may also be available.

Absolutely.

Research consistently shows that appropriate movement and exercise are among the most effective tools for improving many musculoskeletal conditions. While hands-on treatment can help reduce pain, exercise helps build lasting strength, resilience, and confidence so you can continue progressing outside the clinic.

Yes.

Depending on your goals and the program, we offer both individualized sessions and selected small-group classes. This allows you to receive the level of guidance that’s most appropriate for your stage of recovery while benefiting from a supportive and encouraging environment.

Larch House Physio & Movement is located at 1300 Stittsville Main Street, Stittsville, Ontario, conveniently serving Stittsville, Kanata, and Ottawa West.

Enter the building through the main entrance next to Domino’s Pizza. Once inside:

• Unit 107 (Main Clinic) is located on the left side of the corridor, directly across from Kumon.

• Unit 201 (Pilates Studio) is located upstairs above Kumon. You can access it using either the stairs or the elevator at the end of the hallway.

Plenty of free parking is available for plaza customers, making it easy to visit the clinic.

You can also find our interactive map, parking information, and contact details on our Contact page.

Is your clinic wheelchair accessible?

Yes. Larch House Physio & Movement is designed to be welcoming and accessible for people of all ages and abilities.

Our clinic includes:

• An accessible entrance

• An accessible washroom

• Elevator access to our upstairs Movement Studio (Unit 201)

• Spacious treatment areas designed to accommodate mobility aids

If you have specific accessibility needs or require additional assistance before your visit, please don’t hesitate to contact us. We’re happy to help make your visit as comfortable as possible.

Yes. To help maintain a clean, comfortable, and welcoming environment, we ask all visitors to remove their outdoor shoes when entering the clinic.

You’re welcome to bring a pair of clean indoor shoes to wear during your appointment or exercise session. If you don’t have indoor shoes, that’s perfectly okay—we’re happy for you to wear socks while inside the clinic.

This simple practice helps us keep our treatment rooms, rehabilitation gym, and movement studio clean for everyone.

Yes. Most physiotherapy appointments take place in private treatment rooms, providing a quiet, comfortable environment where you can speak openly with your clinician and receive one-to-one care.

When appropriate, part of your treatment may also take place in our dedicated rehabilitation gym or Pilates Studio. This allows your physiotherapist to guide you through functional exercises and movement training in a supervised setting while maintaining a personalized approach to your care.

Absolutely.

Family members, caregivers, and support persons are welcome to accompany you to your appointment if it helps you feel more comfortable.

Children are also welcome. We understand that arranging childcare isn’t always possible, and we’ll do our best to create a welcoming environment for you and your family. If your child will be accompanying you, we simply ask that they remain supervised throughout your visit to help ensure a safe and comfortable experience for everyone.

We understand that life happens and plans sometimes change.

If you need to cancel or reschedule your appointment, please let us know as soon as possible. This allows us to offer your appointment time to another person who may be waiting for care.

To help us provide timely access for all patients, cancellations made with less than 24 hours’ notice or missed appointments may be subject to a cancellation fee. Please refer to our clinic policies or your appointment confirmation for full details.

If you’re experiencing an emergency or exceptional circumstances, please contact us—we’ll do our best to work with you.

If you’re running late, please call us as soon as possible.

We’ll do our best to accommodate you. Depending on our schedule, your appointment may need to be shortened to avoid delaying other patients, or in some cases, rescheduled.

Arriving a few minutes early for your first appointment gives you time to settle in, complete any remaining paperwork if needed, and begin your assessment on time.

We’re always happy to help.

Choosing the right healthcare provider is an important decision, and we want you to feel confident before booking your first appointment. If you’re unsure which service is right for you, wondering whether physiotherapy can help your condition, or have any other questions, please don’t hesitate to contact us.

Our team is happy to answer your questions and help you find the best place to start.